Returns Policy

Returns Policy

TERMS OF SALE: 

Please read and understand the Item Description carefully and make sure the item is what you are after.

We will happily replace, exchange or refund your purchase if it fails to meet the following:

1. The product fails to meet the Item Description.

2. The product is not what you ordered.

3. The product is faulty at the time of receiving your parcel.

4. The product is damaged inside and upon opening your parcel.

In the case of a return where one of the above has happened, and we deem it necessary, ESM Vehicle Stripes will pay for the return. In some cases, images of the fault is enough for us to evaluate the problem and the item may not need to be returned.

ESM Vehicle Stripes will pay for the item to be delivered to you when there is a replacement item sent.

Refunds will be processed once the product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (PayPal, Credit or Debit Card, EFT).

Please understand the following cases where we do not offer or accept a refund, return, exchange, replacement or repair:

1. You have made an incorrect colour &/or variation choice. If this has happened, let us know immediately so we can intercept your purchase and fix it before dispatch.

2. You decide you no longer want the item or change your mind for any reason.

3. You have misread the item description.

4. The product has been fitted incorrectly. The instructions emailed to you after your purchase MUST be read & followed. Some of our kits are difficult to fit. If you are not confident, you should seek a professional vehicle decal installer. Ask us where to find one in your area.

Under Australian Consumer Law we do not have to refund or exchange for remorse reasons but if WE do decide to refund or exchange the item there WILL be a $10 admin fee. The buyer will also pay for return postage or any courier fees incurred in this case.

Buyers are advised to have their purchase sent to a work address where someone will be there to sign for the goods between 9-5 Mon-Fri if no one will be at home. Otherwise your parcel will be sent to your nearest depot for collection.

Re-Postage/Delivery charges will apply to resend items that have not been addressed properly by the buyer or not picked up from their Local FastWay Courier Parcel Connect Agent or their Local Post Office in the allocated time. Fastway & Australia Post usually keep items for 2 weeks at their chosen facility. Please keep an eye on your tracking details to avoid disappointment.

It is buyers responsibility is to regularly check their Tracking Details to see where their parcel is.