FAQs

FREQUENTLY ASKED QUESTIONS

Online Ordering

Can I order online and pick up in-store?

Yes, we can arrange for you to come and pick up your products in-store.  Orders are manufactured on Mondays, Wednesdays and Fridays.

Please contact us on +61 414 243 263 for more details.

How long will it take to receive my order?

We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch for smaller items, and 3-10 business days for larger items, depending on your delivery location.

Can I change my order once I have received a confirmation email?

Generally once your order has been dispatched we are unable to add to, remove from or modify your selection. Please contact us on +61 414 243 263 or email us at info@esmvehiclestripes.com.au to see how we can assist you.

Can I have an item purchased online fitted at your store?

Yes, we provide a fitting service for all our vehicle designs, stripes and wraps. There are additional charges for installation. You can find the fitting fee in the Item Description. Conditions do apply for fitting so please contact us on +61 414 243 263 or email us at info@esmvehiclestripes.com.au for more details.

Can I have an item purchased online fitted at my own premises?

Yes, in some instances:
We only fit ‘On-Site‘ in Campbelltown and surrounding suburbs on Tuesday’s and Thursdays. We are usually booked 1 – 2 weeks in advance, so please allow for this. If you are outside this area there will be additional travel charges. Some areas we may not visit.

FYI: We DO NOT have a shop in Campbelltown. For us to fit on-site, you must have your own adequate area free from direct sunlight and wind, such as a well lit, 2 car garage. Access to power is also necessary.

Any local area fitting must be done at our premises on the days we are at the shop. Mondays, Wednesday & Fridays.

Do you have an eBay Store?

Yes, we also sell on other online platforms such as eBay. We do recommend that you purchase from our official ESM Vehicle Stripes online store as we do offer better prices for you.
However, you can still reach and purchase from our eBay store to see our available range.

How do I cancel my order?

Please call us on +61 414 243 263 and our Customer Service Team can assist you.

Shipping & Delivery

Can I have my order sent to an alternate address?

Yes, when you place an order you are asked to enter both your contact details along with the delivery address.

Buyers are advised to have their purchase sent to a work address where someone will be there to sign for the goods between 9-5 Mon-Fri if no one will be at home. Otherwise your parcel will be sent to your nearest depot for collection.

 

Where is my order coming from?

We currently dispatch all our orders from our head office located at:

Enter Signman Pty Ltd trading as ESM Vehicle Stripes

5 / 17-19 Industrial Road,
Oak Flats NSW 2529
Australia

Local pick-up and installation is also available for customers in the Wollongong area. Conditions apply!

How much does shipping cost?

We offer FREE shipping across all Australian States and Territories, however for our international customers we include a flat rate fee.
These details are available upon checkout once you enter in your location details.

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. 

Returns & Refunds

When to return a product?

We will happily replace, exchange or refund your purchase if it fails to meet the following

1. The product fails to meet the Item Description.

2. The product is not what you ordered.

3. The product is faulty at the time of receiving your parcel.

4. The product is damaged inside and upon opening your parcel.

Where to return a product?

Please contact us on one of the follow details to discuss the issues:

  • Email: info@esmvehiclestripes.com.au
  • Phone: +61 414 243 263  between the hours of 9:00am and 5:00pm AEST (Sydney) Monday to Friday.
  • Return Address:
  • ESM Vehicle Stripes / Enter Signman Pty Ltd

    5 / 17-19 Industrial Road,
    Oak Flats NSW 2529
    Australia

What information do I need to return a product?

For an exchange, credit, refund or repair we ask for your name, telephone number and signature in addition to your receipt.

All purchases made on a debit/credit card will be credited back to the original card used, so please have your card with you.

Expenses relating to the return of a product

Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure provided you can show your receipt or proof of purchase (This can include a bank statement, or transaction history etc).

How long does it take for a refund to be processed?

Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (PayPal, Credit or Debit Card, EFT).

FURTHER INFORMATION

Your rights under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

Your Privacy

ESM Vehicle Stripes will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).

Our Privacy Policy can be located here.

ESM Vehicle Stripes Contact Details

Any other questions?

ESM Vehicle Stripes will only collect, use and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).

Payment & Pricing

Are your website prices the same as on your eBay stores?

Our online prices on our website are cheaper, as there are no additional service fees required by eBay. We do recommend that you do purchase from our official website to get the latest, best deals, more products and more product variety.

Is Afterpay available in my local store?

Sorry, No.